FAQ

FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER SHIP?

ORDERS ARE TYPICALLY PROCESSED WITHIN 1–2 BUSINESS DAYS. ONCE YOUR ORDER SHIPS, YOU’LL RECEIVE A CONFIRMATION EMAIL WITH YOUR TRACKING INFORMATION.

HOW LONG DOES SHIPPING TAKE?

AFTER YOUR ORDER HAS BEEN SHIPPED, PLEASE ALLOW APPROXIMATELY 3–7 BUSINESS DAYS FOR DELIVERY. DELIVERY TIMES MAY VARY DEPENDING ON YOUR LOCATION AND THE CARRIER.

DO YOU SHIP NATIONWIDE?

YES. C2TH SHIPS ORDERS THROUGHOUT THE UNITED STATES.

CAN I CHANGE OR CANCEL MY ORDER?

IF YOU NEED TO MAKE A CHANGE OR CANCEL YOUR ORDER, CONTACT US AS SOON AS POSSIBLE AFTER PLACING YOUR ORDER. ONCE AN ORDER HAS BEEN PROCESSED OR SHIPPED, WE MAY NOT BE ABLE TO MAKE CHANGES.

WHAT IF I RECEIVE THE WRONG OR DAMAGED ITEM?

IF YOUR ORDER ARRIVES DAMAGED OR YOU RECEIVE THE WRONG ITEM, CONTACT US AS SOON AS POSSIBLE WITH YOUR ORDER NUMBER AND PHOTOS OF THE ITEM. WE’LL REVIEW THE ISSUE AND WORK WITH YOU ON THE NEXT STEPS.

DO YOU ACCEPT RETURNS OR EXCHANGES?

PLEASE REVIEW OUR RETURNS & REFUNDS POLICY FOR INFORMATION ABOUT ELIGIBLE RETURNS, EXCHANGES, AND REFUNDS.

WILL SOLD-OUT ITEMS BE RESTOCKED?

SOME ITEMS MAY BE LIMITED AND MAY NOT BE RESTOCKED. IF A SOLD-OUT ITEM RETURNS, WE’LL ANNOUNCE IT THROUGH OUR WEBSITE AND SOCIAL MEDIA.

WHERE CAN I GET C2TH UPDATES?

FOLLOW C2TH ON OUR ACTIVE SOCIAL MEDIA PLATFORMS AND CHECK THE WEBSITE FOR NEW DROPS, ANNOUNCEMENTS, AND UPDATES.

HOW CAN I CONTACT C2TH?

FOR QUESTIONS ABOUT YOUR ORDER OR ANYTHING ELSE, VISIT OUR CONTACT PAGE AND SEND US A MESSAGE. PLEASE INCLUDE YOUR ORDER NUMBER WHEN CONTACTING US ABOUT AN EXISTING ORDER.

HOW DO I KNOW WHEN A NEW DROP IS COMING?

NEW DROP DATES AND ANNOUNCEMENTS WILL BE POSTED ON THE C2TH WEBSITE AND OUR ACTIVE SOCIAL MEDIA PLATFORMS. STAY LOCKED IN SO YOU DON’T MISS THE NEXT DROP.

 

STILL HAVE QUESTIONS?

IF YOU DIDN’T FIND THE ANSWER YOU WERE LOOKING FOR, VISIT OUR CONTACT PAGE AND REACH OUT TO US. WE’LL GET BACK TO YOU AS SOON AS POSSIBLE.