REFUND AND RETURN POLICY

RETURNS & REFUNDS POLICY

WE WANT YOU TO BE HAPPY WITH YOUR C2TH ORDER. IF THERE IS AN ISSUE WITH YOUR ORDER, PLEASE REVIEW THE POLICY BELOW BEFORE CONTACTING US.

RETURN WINDOW

RETURNS MUST BE REQUESTED WITHIN 14 DAYS OF THE DATE YOUR ORDER IS DELIVERED.

TO REQUEST A RETURN, PLEASE CONTACT US WITH YOUR ORDER NUMBER AND THE REASON FOR YOUR RETURN.

RETURN ELIGIBILITY

TO BE ELIGIBLE FOR A RETURN, ITEMS MUST BE:

-UNWORN

-UNWASHED

-UNALTERED

-IN THEIR ORIGINAL CONDITION

-FREE OF DAMAGE, STAINS, ODORS, OR OTHER SIGNS OF USE

ITEMS THAT DO NOT MEET THESE REQUIREMENTS MAY NOT BE ELIGIBLE FOR A REFUND.

 

FINAL SALE ITEMS

SALE ITEMS, DISCOUNTED ITEMS, AND LIMITED-DROP ITEMS MAY BE FINAL SALE AND NOT ELIGIBLE FOR RETURN OR REFUND WHEN STATED AT THE TIME OF PURCHASE.

RETURN SHIPPING

CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS UNLESS THE ITEM RECEIVED WAS DAMAGED, DEFECTIVE, OR THE WRONG ITEM WAS SENT.

REFUNDS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL REVIEW THE ITEM TO DETERMINE WHETHER IT QUALIFIES FOR A REFUND.

IF APPROVED, YOUR REFUND WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD.

PLEASE ALLOW ADDITIONAL TIME FOR YOUR BANK OR PAYMENT PROVIDER TO PROCESS THE REFUND AFTER IT HAS BEEN ISSUED.

ORIGINAL SHIPPING COSTS ARE GENERALLY NON-REFUNDABLE UNLESS THE RETURN IS DUE TO AN ERROR ON OUR PART.

DAMAGED OR INCORRECT ITEMS

IF YOU RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM, CONTACT US AS SOON AS POSSIBLE.

PLEASE INCLUDE YOUR ORDER NUMBER AND CLEAR PHOTOS OF THE ITEM SO WE CAN REVIEW THE ISSUE AND DETERMINE THE APPROPRIATE NEXT STEPS.

EXCHANGES

EXCHANGES ARE NOT GUARANTEED AND DEPEND ON PRODUCT AVAILABILITY.

IF YOU NEED A DIFFERENT SIZE OR ITEM, CONTACT US BEFORE SENDING ANYTHING BACK SO WE CAN LET YOU KNOW WHAT OPTIONS ARE AVAILABLE.

CANCELLATIONS

IF YOU NEED TO CANCEL YOUR ORDER, CONTACT US AS SOON AS POSSIBLE AFTER PLACING YOUR ORDER.

ONCE AN ORDER HAS BEEN PROCESSED OR SHIPPED, WE MAY NOT BE ABLE TO CANCEL IT.

HOW TO REQUEST A RETURN

TO REQUEST A RETURN OR REPORT AN ISSUE WITH YOUR ORDER, VISIT OUR CONTACT PAGE AND INCLUDE:

-YOUR ORDER NUMBER

-YOUR NAME

-THE ITEM(S) YOU ARE CONTACTING US ABOUT

-THE REASON FOR YOUR REQUEST

-PHOTOS IF THE ITEM IS DAMAGED, DEFECTIVE, OR INCORRECT

WE WILL REVIEW YOUR REQUEST AND RESPOND WITH THE NEXT STEPS.

QUESTIONS

IF YOU HAVE ANY QUESTIONS ABOUT RETURNS OR REFUNDS, PLEASE VISIT OUR CONTACT PAGE AND REACH OUT TO US.

THANK YOU FOR SUPPORTING COMMIT2THAHU$TLECLOTHING.